Terms and Conditions
Important terms governing our dental services
Copley Dental Associates Terms of Service
These terms and conditions govern your use of our dental services and this website. By scheduling an appointment or using our services, you agree to be bound by these terms.
Appointment Policies
Scheduling & Confirmation
- Appointments must be scheduled in advance
- We confirm appointments 24-48 hours prior
- Please arrive 15 minutes early
- Late arrivals may need rescheduling
Cancellation Policy
24-hour notice required for cancellations to avoid fees
- Failure to provide notice may incur a fee
- Multiple missed appointments affect scheduling
- Emergency situations considered case-by-case
Payment Terms
Accepted Payment Methods
- Payment due at time of service
- Payment plans available for extensive treatment
- Third-party financing options available
Insurance Coverage
- We file claims as a courtesy service
- Patients responsible for understanding benefits
- Co-payments due at service time
- Ultimate responsibility lies with patient
Treatment Policies
Informed Consent
- All treatments explained before performing
- Right to ask questions about procedures
- Written consent for certain procedures
- Alternative treatments discussed when appropriate
Treatment Planning
- Plans based on clinical findings and needs
- Second opinions welcomed
- Timelines are estimates and may vary
- Emergency care takes priority
Patient Responsibilities
Provide complete medical/dental history
Update health status and medications
Follow treatment instructions
Maintain regular appointments
Report problems immediately
Privacy & Confidentiality
Protected Health Information
- Committed to protecting your information
- Used only for treatment and operations
- You have rights regarding your data
- See our HIPAA Notice for full details
Website Privacy
- Minimal information collection
- No third-party data sharing
- Essential cookies for functionality
- Contact info for appointment reminders only
Limitations of Liability
While we strive for excellence, dental outcomes can vary based on:
Website Terms
Content Usage
- Informational purposes only
- Not a substitute for professional advice
- Reproduction requires permission
- External links for convenience only
Disclaimers
- Information subject to change
- No liability for technical issues
- Individual results may vary
- Emergencies require immediate attention
Governing Law
These terms are governed by Massachusetts law. Any disputes will be resolved in Massachusetts courts.
Questions About These Terms?
We're here to clarify any questions about our terms and conditions.
551 Boylston Street, Suite 501, Boston, MA 02116
617-536-4020 | Mon-Fri 9AM-6PM, Sat 9AM-1PM
We reserve the right to update these terms. Continued use constitutes acceptance.
Last updated: January 2025 | Version 2.0